Fair Usage Policy

Personal Use Only

Guac eSIMs are designed for personal, individual use. This means:

• Use your eSIM for your own phone, tablet, or personal hotspot
• Share your hotspot with travel companions (reasonable tethering is fine!)
• Don't use your eSIM to provide internet to a whole office or business
• Don't run servers or commercial services through your eSIM

No Reselling

Our eSIMs are not for resale or commercial redistribution:

• Don't resell Guac eSIMs or access to them
• Don't buy eSIMs to redistribute to others for profit
• Don't use our service as part of a commercial offering
• Sharing an unused eSIM with a friend or family member using our share feature is totally fine!

Roaming Guidelines

Our eSIMs are designed for travelers and mobile use:

• Use your eSIM while traveling in the covered destination(s)
• Regional and global plans should be used across multiple countries as intended
• Prolonged use in a single country may be subject to local carrier policies
• Some carriers may restrict certain types of traffic while roaming

Data Limits & Speed

To ensure quality for everyone:

• Use data within the limits of your purchased plan
• Speeds depend on local network conditions and congestion
• Some networks may apply speed restrictions on roaming users
• Extreme usage patterns (constant max-speed downloads 24/7) may result in throttling
• After your data allowance is used, service will stop until you top up
• Top-ups are limited to a maximum of 10 per eSIM

One Account Per Person

Keep it simple - one account per person:

• Each person should have their own Guac account
• Don't create multiple accounts to abuse promotions
• Don't share account credentials with others
• Family members should each have their own account

Prohibited Activities

Please don't do these things:

• Use your eSIM for illegal activities
• Attempt to bypass security or usage limits
• Abuse or overload network resources
• Use automated systems to consume data
• Interfere with our service or other users

What Happens If You Break the Rules?

We prefer to work with you to resolve issues, but we may need to:

• Reach out to understand unusual usage patterns
• Throttle speeds temporarily for very heavy users
• Suspend service if serious violations occur
• Terminate accounts for repeated or egregious violations

We'll always try to contact you first and give you a chance to explain before taking action (unless required by law or to prevent ongoing harm).

Questions?

Not sure if something is allowed? Just ask! We're happy to help clarify.

Contact us at support@guac.online