Terms of Service

1. Agreement to Terms

By creating an account or purchasing an eSIM, you agree to be bound by these Terms of Service, our Privacy Policy, and our Fair Usage Policy. If you don't agree, please don't use Guac.

2. The Service

Guac provides eSIM data plans for mobile devices. Our service allows you to purchase and manage eSIMs for data connectivity while traveling or as your primary data source. We partner with network providers worldwide to deliver mobile data to your device.

3. Account Requirements

To use Guac, you must:

• Be at least 18 years old (or the age of majority in your jurisdiction)
• Provide accurate and complete information when registering
• Maintain the security of your account credentials
• Have a device that supports eSIM technology
• Accept responsibility for all activity under your account

One account per person, please. Creating multiple accounts may result in termination.

4. Purchases & Payments

Payment Processing: All payments are processed securely through Stripe. By making a purchase, you agree to Stripe's terms of service.

Pricing: Prices are displayed in your selected display currency for convenience. All charges are processed in USD. The final amount charged to your payment method may vary slightly due to currency conversion by your bank or card issuer.

One-Time Purchases: Guac does not auto-renew or auto-top-up. Each eSIM purchase is a one-time transaction unless we clearly state otherwise.

Refund Policy:

• Unused eSIMs: Full refund within 14 days of purchase if the eSIM has not been installed
• Partially used eSIMs: No refunds once data has been consumed
• Technical issues: We may offer refunds or credits on a case-by-case basis if the eSIM fails to work due to issues on our end
• Compatibility issues: No refunds for device compatibility issues; please check your device supports eSIM before purchasing

5. eSIM Usage & Limitations

When using your eSIM:

• Each eSIM can only be installed on one device at a time
• Data validity periods start from first connection to the network
• Unused data does not roll over after the validity period expires
• Coverage and speeds depend on local network availability
• Some destinations may have restricted coverage areas

6. Top-Ups

You may add additional data to an active eSIM by purchasing top-ups, subject to the following:

• Top-ups are available only for eSIMs that support this feature
• A maximum of 10 top-ups can be applied to a single eSIM
• Top-ups are not available for expired or archived eSIMs
• Top-up data is subject to the same validity period and fair usage rules as the original plan

7. Fair Usage

All usage is subject to our Fair Usage Policy. This includes restrictions on commercial use, reselling, and network abuse. Violation may result in throttling, suspension, or account termination.

8. Acceptable Use

You agree not to use Guac for:

• Any illegal activities
• Reselling or commercially redistributing data
• Interfering with our service or networks
• Attempting to bypass usage limits or security measures
• Sharing your account with others
• Activities that harm or exploit minors
• Transmitting malware or harmful code

9. Sharing eSIMs

Share Links: You may share an eSIM with someone else using our share feature, subject to the following conditions:

• An eSIM can only be shared before it has been installed on any device
• Share links expire after 7 days
• The recipient can install the eSIM on their device, at which point it transfers to their account
• You remain responsible for the original purchase
• The eSIM cannot be transferred again after installation

10. Guac Credit & Rewards

Guac offers a loyalty program through Guac Credit:

• You earn Guac Credit as cashback on qualifying purchases (currently 5% of the purchase amount)
• 100 Guac Credit equals $1.00 USD in redemption value
• Guac Credit can be applied as a discount at checkout on future purchases
• Guac Credit have no cash value and cannot be exchanged for money, transferred to another account, or sold
• Guac Credit earned from a refunded order will be deducted from your balance
• All Guac Credit are forfeited upon account deletion
• We reserve the right to modify, suspend, or discontinue the Guac Credit program at any time, including changing the earning rate or redemption value, with reasonable notice

11. Intellectual Property

Guac, our logo, app, and all related content are owned by POLEX Zbigniew Kubinski LLC. You may not copy, modify, distribute, or reverse engineer any part of our service without permission.

12. Limitation of Liability

To the maximum extent permitted by law:

• Guac is provided "as is" without warranties of any kind
• We are not liable for network outages or coverage gaps beyond our control
• Our liability is limited to the amount you paid for the affected eSIM
• We are not liable for indirect, incidental, or consequential damages
• We do not guarantee uninterrupted or error-free service

13. Termination

By You: You may delete your account at any time. Upon deletion, your eSIMs, Guac Credit balance, and associated data will be permanently removed unless retention is required for legal or compliance purposes (such as anonymized order records for tax reporting).

By Us: We may suspend or terminate your account if you violate these terms, engage in fraudulent activity, or abuse our service. We'll try to give you notice unless immediate action is required.

14. Dispute Resolution

Informal Resolution First: Before initiating any formal dispute, please contact us at support@guac.online. We'll try to resolve things informally within 30 days.

Venue: Any disputes arising out of or relating to these terms or the service will be resolved in the state or federal courts located in Wyoming, USA. You and Guac consent to the personal jurisdiction of those courts.

Consumer Rights: If you are a consumer outside the United States, you may have mandatory rights under local law, including the right to bring claims in your local courts. Those rights are not waived.

15. Governing Law

These terms are governed by the laws of the State of Wyoming, USA, without regard to conflict of law principles. This does not affect mandatory consumer protection laws in your jurisdiction.

16. Changes to Terms

We may update these terms from time to time. We'll notify you of material changes via email or in-app notification at least 30 days before they take effect. Continued use after changes constitutes acceptance.

17. Contact Us

Questions about these terms?

• Email: legal@guac.online
• Legal Entity: POLEX Zbigniew Kubinski LLC, Wyoming, USA